Tailored to the specific needs and context of each property.
Empowerment through education.
Amani is an internationally accredited skills training provider with more than 1,200 therapists and managers trained across Africa and the Middle East.
We build skills, enhance service delivery and drive excellence across every guest interaction.
Delivered on-site, online or through hybrid formats, our programmes can be tailored, undertaken individually or combined into a customised training solution. Each is shaped around the property, team and operational requirements, from new spa openings and service enhancements to in-room treatment offerings and community initiatives that upskill local women and create meaningful employment opportunities.
Amani delivers practical, structured training programmes that can be tailored to the specific needs and context of each property.
Entry-level training providing the foundational knowledge and practical skills needed to enter the spa industry. Ideal for community skills development and initiatives that create pathways to employment. Learners receive an Amani Certificate of Completion and, following successful assessment, a Certificate of Competence.
Customised training aligned with the property’s brand, treatments, service standards and SOPs, building confident teams and consistent delivery across the guest experience. Participants receive an Amani Certificate of Completion.
Focused on emotional intelligence, communication and professional practice — supporting personal growth, service excellence and long-term career confidence. Therapists and other participants receive an Amani Certification of Attendance.
Structured leadership training covering operational management, team leadership, guest experience and commercial performance, equipping spa managers to lead with confidence and purpose.
A team prepared to deliver the operating SOP's, treatment menu, guest journey and brand standards.
Clear expectations and practical habits that reduce variation across therapists, shifts and guest interactions.
Teams able to listen, guide, recommend and communicate with professionalism enhancing the guest experience.
Managers with greater operational control, team accountability and commercial awareness.
Better product knowledge, treatment confidence and relevant recommendation behaviour.
Skills development that supports retention, local employment and long-term progression.
Yes. Programmes can be developed for established teams and tailored to the property’s treatment menu, service standards, SOPs, consultation, retail, spa management, soft skills or specific performance gaps.
No. Amani trains franchise teams, white-label operations and properties operating under their own brand. Content is aligned with the agreed scope, operational requirements and standards of each property.
Yes. We first review the team, property, treatment offering and intended outcomes. The programme, duration, delivery format and assessment approach are then structured accordingly.
Certification depends on the programme. Starter Skills Programme learners receive an Amani Certificate of Completion and, upon successful assessment, an Amani Certificate of Competence. Tailored Programmes receive an Amani Certificate of Completion, while Personal Development and Soft Skills programmes receive a Certificate of Attendance. These certificates recognise participation or competence within the respective Amani programme and do not constitute formal qualifications.
Yes. Pre-opening training can cover practical treatments, consultation, the guest journey, service standards, product knowledge, SOPs, retail and spa management readiness, with opening support provided where required.
Yes. Amani can structure entry-level and Starter Skills Programmes designed to create pathways into spa and wellness employment. Particularly relevant for safari lodges and remote destinations, programmes can upskill local communities while supporting the property’s staffing needs and creating meaningful employment opportunities.
Training modules include Massage, Manicure & Pedicure, Skincare and Professional Conduct. These may be completed together over a five-week period or scheduled individually at different times.